Shipping policy

PROCESSING TIME
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays ship the next business day.

SHIPPING METHODS
We ship from Miami, FL. Domestic orders ship via USPS (Ground Advantage and Priority Mail). International orders ship via DHL Express or USPS Priority Mail International. Shipping rates are calculated at checkout based on your location and order weight.

FREE SHIPPING
Orders of $100 or more qualify for free standard shipping within the United States.

WHERE WE SHIP
We ship to all U.S. states and Puerto Rico. Some products containing flammable materials may have shipping restrictions to Alaska, Hawaii, and Puerto Rico.
We also ship internationally to Mexico, Colombia, Spain, and Canada. Only select products are available for international shipping; products that can't be shipped to your country won't be shown in the store.

INTERNATIONAL ORDERS, DUTIES & TAXES
For international orders, import duties and taxes are calculated and collected at checkout, so there are no additional fees upon delivery. Delivery times vary by destination and carrier and may be affected by customs processing.

TRACKING
Once your order ships, you'll receive an email with your tracking number.

LOST OR DELAYED PACKAGES
Once a package is handed to the carrier, delivery times are estimates and not guaranteed. If your tracking hasn't updated in 7 business days or your package shows delivered but you didn't receive it, contact us at nailculturecustomerservice@gmail.com and we'll help you file a claim.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.